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Receptionist/Admin - Grooming Department

Communication Skills,English,Computer Skills,Language Skills

1 to 2 Years

Dubai - United Arab Emirates

July 07 2021

Company : Dubaipetfood.com (The Pet Shop L.L.C)

Employment Type : Full time

Company Details : Dubaipetfood.com and The Pet Shop started as a small operation and has rapidly grown to be the largest pet and aquatics retailer in the GCC region.

With both online and offline shops work simultaneously, we have over 200 staff, 6 store locations, in-store & mobile Grooming, Aqua Cleaning Services, Pet Relocations, Pet Daycares & Hotels and over 13,000 products. Truly everything under one "Woof!"

Our product range is one of the largest in the Middle East and not only includes our own imported brands such as Lily's Kitchen, Arden Grange, Ciano Aquariums, Trixie and Natures Menu to name a few, but we also stock all major pet brands such as Taste of the Wild, Royal Canin, Orijen, ZiwiPeak, Applaws, Natural Balance and Artemis.

Job Description

Good understanding of all aspects of dog & cat grooming – small pet and bird is a bonus.
· Strong customer service and sales/retail skills.
· Guaranteed pet safety & comfort.
· Ensure grooming salon meets high health & sanitation standards and is well maintained.
· Ensure grooming displays and shop use products are well maintained in appearance and stock levels are above minimal for the salon functionality.
· Following all policies, procedures & rules and provide support to the Supervisor.
· Manage client database
. Carrying out clerical work
. Handling Telephone inquiries.
. Manage the general department email inbox, responding o general questions.
. Perform additional administrative work.
. Schedule appointments and meeting for clients.
. Route planning for all the appointments
. Work with clients to gather information & documentation in a timely manner.
. Receive the customers in friendly manner and provide information & assistance regarding the procedures.
. Seize opportunities to upsell products when they arise
· Recommendations for products or services that may better suit client needs.
. Managing the team on a daily basis
· Adhering to all company policies and procedures.

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